Privacy Policy

Your privacy is important to us. The Syngency Privacy Policy describes what data we collect from you, the purpose for collecting the data in conjunction with the Syngency Sites and Services, how we share, process, and manage your Personal Data, and your rights associated with your data.

This Privacy Policy applies to www.Syngency.com, and the Syngency Mobile App (together, "Syngency"). It explains how we collect information from users of Syngency, and how we use such information. Your use of Syngency constitutes your acceptance of this Privacy Policy. Please also read our Terms of Use, which govern the basic operation of Syngency. If you do not agree with the terms of this Privacy Policy or the Terms of Use, you should immediately stop using or visiting Syngency.


  1. The Information We Collect and Use

    • Syngency collects Personal Data that you voluntarily provide us, when you register for Syngency, create a talent profile, or create an employer profile. We also collect Personal Data when you sign up for email newsletters or alerts on Syngency. Personal Data may contain your name, email, contact information, your location, as well as other information you provide to Syngency.
    • Syngency collects billing information when processing payment on Syngency.com in conjunction with posting casting notices and subscribing for membership.
    • Syngency may collect and store an image of your driver’s license or passport, and may extract and store information from the scanned image, such as your date of birth, in order to verify your identity and to confirm that you are 16 years of age or older, in compliance with the US Child Online Privacy Protection Act (COPPA), the California Consumer Privacy Act (CCPA), and Article 8 of the EU General Data Protection Act (GDPR).
    • Syngency may collect information from third parties, to the extent it is necessary to fulfill services requested. For example, we may utilize third party vendors to check your information on an ongoing basis against a variety of sources, which may include, but are not limited to, national criminal databases, criminal and fugitive watch lists, fraud watch lists, law enforcement reports, and other data to assist us in verifying the information you provide us (such as your name, date of birth, address, etc.) and the representations and warranties you make in the Terms of Use and on the Site.
    • Syngency logs your visits and use of Syngency, including the Syngency Mobile app, such as when you view or click on content, casting notices, or ads, perform a search, install or update one of our mobile apps, or apply for roles. We use log-ins, cookies, web beacons, device information and internet protocol (“IP”) addresses to identify you, your location, and log your use.
    • Syngency collects and stores data about you when you use Syngency’s messaging platform to communicate with other users.
    • Syngency may place a "cookie" and on your computer when you visit a Syngency website. Syngency may use cookies to personalize your experience using Syngency, and to gather usage data that will help to improve the quality of the website. There is a simple procedure in most browsers that allows you to deny, accept or delete cookies. In European Union and EEA countries, you must voluntarily consent to cookies before using the Syngency website as detailed in Section 6 below. Users may also opt out of the NAI's interest-based advertising network by clicking here and following the on-screen instructions.
    • Syngency may also obtain information about you through third party sources as permitted by applicable law, such as public databases, social media platforms, and marketing partners.

    Syngency’s Mobile App does not employ any third-party tracking, and does not collect data from its app for the purpose of targeted third party advertising, advertising measurement, or the sharing of data collected from the Syngency app with a data broker.

  2. How Syngency Uses Your Data

    • To create an account for you to use the Syngency casting platform and services.
    • To personalize Syngency to give you a better experience, such as sending you targeted job postings based on your location.
    • To respond to your requests or to manage user accounts.
    • To receive product feedback and understand our users better in order to improve Syngency.
    • To monitor the safety and security of the Syngency service and casting platform.
    • To use data and content about users for communications promoting membership, job posting, and engagement with Syngency, on Syngency properties and across other platforms.
    • To target and measure the performance of advertisements displayed to our users directly by Syngency or through third party advertising partners, on and off Syngency.
    • To verify that Syngency account owners are 16 years of age or older, in order to comply with COPPA, the CCPA, and the GDPR.
    • To verify your identity, in order to protect the safety and security of our customers.

    Syngency may disclose your Personally Identifiable Information to third parties in connection with a corporate transaction where all or a portion of our business (e.g., a portion that includes our customer lists) is sold or transferred. We also may disclose your Personally Identifiable Information if disclosure is required by law or as part of a lawsuit or government investigation or proceeding, or in order to permit us to exercise or preserve our legal rights or take action regarding potentially illegal activities or to protect the safety of any person.

    Syngency reserves the right, but has no obligation, to monitor information, comments or other content that you voluntarily disclose and post to the Website. Syngency reserves the right to remove any such information or material for any reason or no reason, including without limitation, if in our sole opinion such information or material violates, or may violate, any applicable law or the Terms of Use or to protect or defend our rights or property or those of any third party. Syngency also reserves the right to remove information upon the request of any third party.

    Syngency reserves the right to investigate abuses on the Website and enforce and apply this Privacy Policy, the Terms of Use and any other terms or conditions applicable to the Website or the use thereof. Syngency may disclose information about you to third parties if we have a good faith belief that such disclosure is reasonably necessary to (1) take action regarding suspected illegal activities; (2) enforce or apply the Terms of Use; (3) comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding or other legal process served on us; (4) protect our rights, reputation, and property or that of our users or the public or (5) protect against legal liability.

  3. How Syngency shares information

    Talent Profile

    Your talent profile will be fully visible to your Agent Representation, if applicable, and all Casting Director & Production users on Syngency. You may modify the information you have provided to Syngency at any time through your Syngency profile.

    Messaging

    The Syngency service allows you to share information with other users by sending and receiving messages on the Syngency messaging system. When you send email or message Syngency customer support, Syngency will collect and store your name, email address and the content of your message so we can provide customer support.

    Participating in Syngency Community Forums

    When you post messages on the message boards on Syngency, the information contained in your posting will be stored on Syngency servers and will be openly available by other Syngency users and across the world wide web.

    Posting Casting Notices

    When a user posts a job notice, the notice may contain personally identifiable information. By posting a job notice on Syngency, you consent to share the contents of the job notice with other Syngency users, as well as make the contents of your job notice publicly discoverable across the world wide web.

    Other Parties Designated by You

    When using the Syngency Service, you may share your data with other parties designated by you. For example, when applying to a job notice on Syngency, you may share personally identifiable data with the recipient of your application. When inviting a Syngency user to apply to your job notice, you may also share personally identifiable information with that user.

    Service Providers

    From time to time, we may partner with unaffiliated companies or individuals for market research, product development, quality assurance testing, or similar purposes. These companies or individuals may be provided with access to personally identifiable information, but we will require by contract that they agree to maintain the confidentiality, security and integrity of such information. We also may subcontract with other companies and individuals to do work on our behalf; they may be provided with access to personally identifiable information, but only as needed to perform their functions.

    Data Processors

    Syngency, as a data controller, collects and shares data with different data processors in the following categories:

    Technology and Infrastructure: Syngency distributes data to processors in order to host, enable and support the Syngency platform and service.

    Analytics and Reporting: Syngency distributes data to analytics platforms to better understand user behavior and track key business metrics, in order to provide a better service to its users.

    Marketing Partners: Syngency distributes data to marketing companies to facilitate email marketing, mobile app messaging campaigns, on-site promotions, and social media, search, and display advertising campaigns.

    Identity Verification: Syngency works with external data processors to verify the identity of users and to confirm their date of birth, in order to protect the safety and security of customers on the platform, and to comply with applicable laws such as COPPA, the CCPA and the GDPR. You acknowledge that our vendors may provide us with certain sensitive information including your name, date of birth, and criminal history.

    Please direct your inquiries about any operator's privacy practices and use of children's information to the operator at its contact information provided.

    International Data Transfers

    Information, including information collected in the European Economic Area ("EEA") may be transferred, stored and processed by Syngency and its services providers in the United States and other countries whose data protection laws may be different than the laws of your country. We will protect your Personal Data in accordance with this Privacy Notice wherever it is processed and take appropriate steps to protect the information in accordance with applicable laws.

    Your Privacy Settings

    The content and information of your Talent Profile is only shared and viewable with the recipient of a talent application you submit for on a job notice, or via a search by logged in Casting Director or Production Users.

    International Data Transfers

    Information, including information collected in the European Economic Area ("EEA") may be transferred, stored and processed by Syngency and its services providers in the United States and other countries whose data protection laws may be different than the laws of your country. We will protect your Personal Data in accordance with this Privacy Notice wherever it is processed and take appropriate steps to protect the information in accordance with applicable laws.

  4. Children Under 16

    The Children's Online Privacy Protection Act of 1998 and its rules (collectively, "COPPA") require us to inform parents and legal guardians (as used in this, "parents") about our practices for collecting, using, and disclosing personal information from children under the age of 13 ("children"). It also requires us to obtain verifiable consent from a child's parent for certain collection, use, and disclosure of the child's personal information.

    Syngency does not knowingly collect Personal Data on our Website from children under the age of 16 without the prior consent of the child’s parent or guardian.

    This section notifies parents that (i) the types of information we may collect from children, (ii) how we use the information we collect, and (iii) our practices for disclosing that information is consistent with the other sections of this Privacy Policy.

    This section also notifies parents of (i) our practices for notifying and obtaining parents' consent when we collect personal information from children, including how a parent may revoke consent and (ii) all operators that collect or maintain information from children through Website.

    This section only applies to children under the age of 16 and supplements the other provisions of this Privacy Policy. Only the other provisions of this Privacy Policy applies to teens and adults.

    Parental Consent

    Only a Parent or Legal Guardian of a child under the age of 16 years old may create an account on Syngency.com to promote their child’s performing arts career. When creating a Syngency Actor Profile on behalf of their child, the Parent or Legal Guardian will be asked to enter their child’s date of birth. If the child is under 16 years of age,a Parent must affirm that they are the Parent or Legal Guadian of the Child whose profile they are creating, and consent to the release of the child’s personal information within the Syngency Actor Profile.

    Syngency may require the Parent or Legal Guardian to transmit a scanned image or photograph of their driver’s license or other official identification, such as a passport, to verify their date of birth.

    Accessing And Correcting Your Child's Personal Information

    At any time, you may review the child's personal information maintained by us, require us to correct or delete the personal information, and/or refuse to permit us from further collecting or using the child's information.

    You can review, change, or delete your child's personal information by:

    • Logging into your Syngency Mobile App account and visiting your child’s account profile page.
    • Sending us an email to support@syngency.com. To protect your privacy and security, we may require you to take certain steps or provide additional information to verify your identity before we provide any information or make corrections.

    Operators That Collect or Maintain Information from Children

    Please direct your inquiries about any operator's privacy practices and use of children's information to the operator at its contact information provided.

    Only the Parent or Legal Guardian of a child under the age of 16 years old who is a resident in a country within the European Economic Area (“EEA”) may create an account on Syngency.com to manager their child’s performing arts career. When creating a Syngency Actor Profile on behalf of their child, the Parent or Legal Guardian will be asked to enter their child’s date of birth. If the child is under 16 years of age, a Parent must affirm that they are the Parent or Legal Guardian of the Child whose profile they are creating, and consents to the release of the child’s personal information within the Syngency Actor Profile. Children who live in EEA countries under the age of 16 are prohibited from using Syngency.

  5. Data Retention

    Syngency retains personally identifiable information for the maximum period allowable by law, where there is a reasonable business need or legitimate interest to retain such data. You may contact us at team@syngency.com if at any time you would like to see the Personally Identifiable Information we hold about you, or to ask us to correct or update this information, or to ask us to delete it. Please contact us if you have questions or wish to take any action with respect to information to which this Privacy Policy applies (see below for contact information).

  6. Additional Rights, Rules, And Provisions For European Economic Area Users

    If you are the resident of a country in the EEA, you may have additional privacy rights available to you under applicable laws. We will process your requests in accordance with applicable data protection laws.

    • Right not to provide or withdraw consent: you have the right not to provide or withdraw your consent at any time.
    • Right of access: you may have the right to access the Personal Data that you provided Us.
    • Right of erasure: you may have the right to the erasure of Personal Data that we hold about you.
    • Right to object to processing: you may have the right to request that Syngency stop processing your Personal Data and/or to stop sending you marketing communications.
    • Right to rectification: you may have the right to require Syngency to correct any of your Personal Data.
    • The right to lodge a complaint with a supervisory authority if you feel the above conditions aren’t being met.

    To make such requests regarding your personal data, please email the customer success team at team@syngency.com with the term “privacy” in the subject line. Please contact us if you have questions or wish to take any action with respect to information to which this Privacy Policy applies (see below for contact information).

    Syngency is a casting service for film, television, theatre, commercials and other performing arts productions. Users located in EEA countries may choose to enter personal data relating to their race or ethnicity, trade union membership, gender, and sexual orientation when using the service. This type of information is considered to be a part of the “Special Categories of Personal Data” under Article 9 of the GDPR. By choosing to enter the above categories of personal data on the Syngency service, you are giving explicit consent to the processing of this personal data for purposes referenced in this privacy policy on Syngency.

    In order for users from EEA countries to use Syngency website, users must accept cookies. Users will be prompted at the beginning of their session to accept cookies. Users may withdraw consent by deleting their cookies from their browser settings at any time.

  7. Links to other Websites

    This Privacy Policy applies only to the Website. The Website may contain links to other website that Syngency may not own or operate. The links from the Website do not imply that Syngency endorses or has reviewed these website. The policies and procedures we describe here do not apply to these website. We neither can control nor are responsible for the privacy practices or content of these website. We suggest contacting these website directly for information on their privacy policies.

  8. Your California Privacy Rights

    California Civil Code Section §1798.83 permits users of Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to support@syngency.com.

    The California Consumer Privacy Act of 2018, California Civil Code Sections 1798.100 et seq. (CCPA), may additionally afford rights to our users and customers who are California residents. For example, California residents may have a right, following a verifiable request, to (1) access—twice in a 12-month period, free of charge—for the 12-month period prior to the request, the categories and specific pieces of personal information Syngency has collected about the user, the categories of sources from which the personal information is collected, the business purpose for collecting the personal information, and the categories of third parties with whom Syngency shares personal information; and (2) delete personal information under certain circumstances. Syngency does not discriminate against our users and customers on the basis of their exercising any of their rights afforded by the CCPA, which is further in accordance with California residents’ rights under that title.

    Syngency does not discriminate against our users and customers on the basis of their exercising any of their rights afforded by the CCPA, which is further in accordance with California residents’ rights under that title.

    Following any request, we will verify your identity. You may also authorize an agent to submit a request on your behalf, so long as you provide the authorized agent written permission to request on your behalf, and your authorized agent is able to verify their identity with us.

  9. Security of Your Data

    Syngency is committed to protecting the security of Your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect Your personal data from unauthorized access, use, or disclosure. We attempt to follow policies and procedures that will protect against unauthorized access to your personally identifiable information. No amount of measures is 100% secure, however. We cannot make any promises or guarantees that your data will be safe, and you provide information to us at your own risk.

  10. How To Contact Us

    You may contact Syngency Inc regarding our privacy practices at the following address:

    Syngency, Inc.
    727 W 7th Street
    Suite 505
    Los Angeles, CA
    90017

    Email: support@syngency.com
    Phone: +1 (650) 560 4580

    If you have any questions regarding Syngency's privacy practices, need to access the policy in an alternative format due to a disability, or if you would like to access, update, or delete your personal information, please contact us via email to team@syngency.com, or by phone at 1-650-560-4580.

  11. Changes To The Privacy Policy

    This Privacy Policy is effective as of December 11th, 2019. Syngency reserves the right to change this Privacy Policy at any time. Syngency does not undertake to provide you with personal notice of any changes. In the event of material changes, Syngency will provide notice by means that are reasonable under the circumstances, such as by posting a notice on the website. Your continued use of Syngency following the posting of changes to this Privacy Policy means you accept those changes.


Last updated June 28, 2021