FAQ

Anna von Roy

Hi, I'm Anna from Syngency Support

Here are some questions we are often asked, and answers you may find helpful. If you don't find what you're looking for below, try our Help Center, or send us a message. We're always here to help!


  1. What is Syngency?

    Syngency is the complete software solution for managing any modelling, talent, acting, production, music, or sports agency. Syngency seamlessly coordinates your bookings, estimates, invoicing, scheduling, talent and client communication, submissions to client briefs, talent media, and much more.

  2. What types of agencies use Syngency?

    Syngency is extremely flexible, and suited for many different types of talent-management agencies. These include:

    • Models
    • Talent
    • Actors
    • Influencers
    • Kids
    • Production Artists
    • Athletes
    • Musicians
    • DJs
    • Comedians
    • And more (ask us!)
  3. How do I use Syngency? Do I install it on my computer?

    Syngency runs in the cloud, which means you don’t need anything besides a web browser (we recommend Google Chrome or Mozilla Firefox) and an internet connection to use it. You can access and use Syngency from any location, and with minimal setup.

  4. Is Syngency secure? Is my data safe?

    Syngency uses the same high-level encryption technology shared by banks, airlines, hotels, and more, to ensure that all data transmitted between you and Syngency is safely and securely encrypted. Sensitive personal data such as passwords, bank account and tax identification numbers are all encrypted in our database, which is routinely backed up every 10 minutes. In addition to these security measures, Syngency commissions internationally-renown software security firm Synopsys to conduct thorough security assessments of the Syngency platform annually.

  5. I'm concerned about privacy. Is Syngency GDPR compliant?

    Syngency treats customers’ data privacy with utmost priority. As part of our full GDPR-compliance, we provide clear transparency on what customer data is being stored in our systems, as well as simple one-click tools for retrieving and even deleting your data should you wish to. For full information on what types of data is stored in Syngency, and specifics of our GDPR compliance, visit our Privacy Policy and GDPR Compliance pages.

  6. Is it easy to switch from my current booking system? How long will it take, and how much will it cost?

    Our Migration Team are experts in helping agencies switch to Syngency from their old systems. Whether your system runs on an old computer in the corner of the office, or is tied into your website, our specially-designed tools can import your existing data to Syngency in as little as 7 days*, and at a flat-rate of $500.

    Speak to us today about how easy it is to switch!

    *Estimate only, may vary from system to system.

  7. Does Syngency integrate with our accounting software?

    Syngency’s seamless integration with cloud accounting platforms Xero, QuickBooks Online, and MYOB makes syncing your Syngency talent, contacts, invoices, and expenses with your accounting system a breeze.

    We also offer bespoke connectivity with Netsuite should you need it. Contact us for more information.

  8. I'm not very technical – will Syngency be easy for me to use?

    We pride ourselves on having created the most intuitive, beautiful, and easy-to-use booking system available. Once you have clicked through a few screens, you’ll instantly recognise where menus are, how to open and close hidden sections, and how to right-click special context-sensitive options. If you can find your way around Amazon.com or Gmail, you’ll have no trouble.

    Should you ever get stuck, or can’t quite remember how to do something, our Help Center articles offer easy step-by-step instructions for all aspects of the system.

  9. I'm afraid I'll get stuck – can I get help if I have questions?

    Our support team is passionate about helping customers get the most out of Syngency, answer questions and solve issues fast.

    Should you run into any problems, the first stop is always our Help Center, which offers a wealth of support articles and step-by-step guides for how to do everything in Syngency.

    If you’re not able to find what you’re looking for, or a solution is still a mystery, you can live chat with any of our support team, and they’ll be able to guide you in the right direction fast.

  10. I want my agency stand out – is Syngency customisable?

    Syngency provides a collection of completely customizable document and email templates. Using a combination of HTML, CSS, and Liquid, you can modify any aspect of the emails, invoices, contracts, comp cards, and packages sent to your talent and clients. If you need help making these changes, just send our support team a message, and they can assist.

  11. Can I use Syngency from my mobile device? Do you have an app?

    Syngency is fully-optimised for mobile devices, which means it will work on everything from smartphones and tablets, through to laptop and desktop computers. Most importantly it means that you have access to everything you need on the go – no more phoning the office to have someone look it up!

    Syngency Mobile is currently available for your talent, on both iOS and Android. They can use it to stay up to date with all of their upcoming bookings and castings, keep their contact and availability information updated, upload recent photos and videos, and more.

    To find out more, visit Syngency Mobile, or the For Talent section of our Help Center.

  12. OK I want to get started! What should I do next?

    The fastest way to get started with Syngency is to request a demo. Our team can arrange a time for a short online walk-through of the platform, and take the opportunity to learn more about your agency and how Syngency can best help you.

    Click the Request Demo button in the top-right of this page to get started.

  13. I'm all about the numbers, what does Syngency offer in the way of reporting?

    Syngency features comprehensive reporting across the agency, divisions, talent, clients, and specific booking types.

    Whether you wish to view your agency revenue, profit for the quarter, side-by-side division comparisons, top talent or client rankings, or send easy-to-understand earning statements to your talent, Syngency reports provide the overview you need in just a few clicks.

Make work easy.

Get in touch or request a demo to see how Syngency can improve your agency’s workflow.